Oboz footwear is covered by a limited 1-year warranty against manufacturing defects in materials and workmanship. Issues of size, or damage due to normal wear and tear, abuse, or accidents are not covered by our warranty. Please visit our Warranty In

General Information

Please visit our Warranty Information & Claims for details.

How do I submit a claim?

If you have identified defects in one or more of the items ordered, you can proceed with a return request by contacting us. Please note that it is mandatory to provide some pictures;

If you have identified defects in one or more of the items ordered, you can proceed with a return request by <a href="https://oboz.gorgias.help/en-US/contact">contacting us</a>Please note that it is mandatory to provide some pictures;<ul><li>A picture of the whole product; </li><li>A picture of the defect; </li><li>A picture of the product&apos;s label inside the shoe; </li><li>A picture of the bottom of the soles; </li><li>A picture of the label on the box showing the size and style details.</li></ul>

I received a defective item!

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Oboz Canada

Warranty info, defects, submit a claim & more.

Warranty & Claims - Help Desk - Superga Canada

Warranty & Claims

How do I track my order?

Order processing times

How do I modify or cancel my order?

Can I change the color, size or style after an order is placed?

How do I know if my order is confirmed?

Do you process orders outside Canada?

I placed an order and the item is out of stock?

I didn’t receive my discount code.

Why is my discount code is not working?

How can I view my order history?

Orders

What is your returns policy?

Do you offer refunds or exchanges?

How do I make a return?

Can I return an item purchased on sale?

Returns & Refunds

I entered the wrong shipping information. What should I do?

I got a notification that my package is delivered, but I can’t find it?

Do you ship outside Canada?

What your policy on receiving damaged product ?

Which couriers do you ship with?

When will I get my order?

How much do you charge for shipping?

Shipping & Delivery

Why was my payment declined?

Do you price match or offer price adjustments?

Do you charge sales tax?

I placed an order with Sezzle. When do installments start?

Does my billing address need to match the one associated with my credit card?

Payments & Billing

How do Digital Gift Cards work?

How do I check my Digital Gift Card balance?

Can a gift card be used more than once?

Can more than one gift card be used towards a purchase?

Can a gift card be used to buy a gift card?

Can a gift card be used to pay for shipping and taxes?

Can gift cards be used in conjunction with a discount code?

Digital Gift Cards

Exclusions

What is your promo & discount policy?

How can I get a Oboz Canada discount code?

Promotion & Discount Codes